The digital channel of an insurer
What I own
Gross Insurance sells its policies through agents, through partners, and through channels I own outright: the website, the mobile app (iOS and Android) and the Telegram Mini App. They are where a customer buys a policy and comes back to renew it or to make a claim.
My job is their direction: what they should do next, in what order, and how to tell whether it worked. A roadmap that sales, IT and management agree on, analytics that measure the funnel rather than the traffic, and releases that move a number.
What changed in seven months
The home page used to open with an illustration and a chat consultant; now it opens with the plate-number field and a policy in two minutes, and carries the −15% campaign on voluntary policies that runs to the end of December.
The OSAGO page used to be a hero with a van and a button; now it is the order form itself, four steps, the price before any personal data. KASKO got a calculator with three tariffs and a price before anyone has to call.
The home page

The OSAGO page

The KASKO page

Month by month: each step as the problem, what I did and the result
The longer story on the blog: what changed on gross.uz, and why